Yankee Magazine cover November 2019

Lizzie Post Would Like Your Attention. Please.

Yankee Magazine’s November 2019 issue is an in-depth look at efforts to continue education around civility. A new generation is carrying on Emily Post’s crusade to teach politeness and manners, at a time when both seem to be sorely lacking. According to Crystal Rockwood, inadvertent offenses typically ignite crisis PR situations. READ ORIGINAL ARTICLE HERE...Continue reading

Los Angeles Daily Journal

Business Etiquette for the Win

By Crystal Rockwood As legend goes, Ray Kroc of McDonald’s could not decide between two executives for a high-powered position so he took them both to lunch. When the food arrived, one executive immediately salted his food while the other, tasted it first. Kroc decided the executive who first assessed the situation rather than assumed...Continue reading